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TECHNICAL STATEMENT

We also offer Technical Support for all types of welding applications. Just contact us at sales@solarisinfra.com and one of our dedicated sales staff will contact you as soon as possible.

Solaris InfraSupport Corporation prides itself in aiming high to satisfy all your welding needs, however large or small they may be - in an instant!

Solaris InfraSupport Corporation know that customer needs and expectations are varied, but our aim is clear: Customer satisfaction through knowledgeable and innovative sales and service solutions. Every time the message and promise is the same, so you know "all your welding needs " are covered.

We invest in our people, technology and resources to make it easier for you to do business with us. From the introduction of world-class supply chain capability delivering superior delivery performance to the roll out of leading edge mobile technology, Solaris InfraSupport Corporation has stayed ahead by changing with and anticipating the needs of industries we serve.

We understand your needs for reliable delivery of all your welding essentials, partnering with you to maximise cost efficiencies through our industry-leading purchasing, delivery, logistics and inventory management systems. When you choose Solaris InfraSupport Corporation, you can be assured of a great product range, great value and great service provided by our team.

With Solaris InfraSupport Corporation you deal with people who have gained their experience from the ground up and they know how to get results.

Even with strong growth, owned by experienced professionals and locally operated, independent company has not forgotten where it came from. It prides itself on the ability to back up practical, technical based expertise with service delivery and outcomes that consistently exceed clients expectations.


STATEMENT OF QUALITY ASSURANCE

AIMS & OBJECTIVES

We will adopt procedures to:

  1. Ensure all items sold adhere to set industry standards.
  2. Ensure all items sold have technical data sheets attesting to conformity of product to certain criteria.
  3. Provide a quality of service which is above our competitors.
  4. Work with our suppliers on an "as need basis" to resolve any issues on quality of an item, if customer finds faults.

RESPONSIBILITIES

We will adopt procedures to:

  1. Working with a customer to determine the actual fault with the product. Sometimes the problems can be pointed back to an auxiliary item & not be the fault of the product sold.
  2. Where faults are found in items sold by Solaris InfraSupport Corporation, to work with manufacturer to determine where fault in item lies.
  3. If quality problems are encountered then representation to manufacturer is made by Solaris InfraSupport Corporation to address the fault & repair or replace the item.
  4. Periodical checks will be made by Solaris InfraSupport Corporation on manufacturers facilities to ensure compliance with industry standards.

Solaris InfraSupport Corporation will only provide products to a customer which have previously been demonstrated or explained in detail to the customer & meet the customers full requirements.