Solaris InfraSupport Corporation's refund or exchange policy.
Solaris InfraSupport Corporation, we're happy to help customers who wish to return or exchange goods purchased from our online store or through one ofourfield salesteam.
If you purchased an item from Solaris InfraSupport Corporation's online store, linked social media sales avenues or directly from a field sales representative and the product is not of acceptable quality, faulty or doesn’t match the description, you can return it.
Just contact Solaris directly or the associate account manager with proof of purchase and we’ll repair, exchange (in line with the product manufacturers Australian warranty policy) or give you a refund for your purchase using your original payment method.
Refunds for non-defective products are at the sole discretion of Solaris InfraSupport Corporation, Please see "Satisfaction Guarantee".
We do not allow returns or exchanges on gift cards or e-Gift Cards purchased for use at our online store.
Satisfaction Guarantee
We offer a refund or exchange if you change your mind within 14 days of purchase or delivery. Items must be in their original packaging and in new condition suitable for resale. Manuals, packaging and accessories must accompany all products. software must be contained within the security seal.
If you can present proof of purchase, we’ll give you a refund using your original paymentmethod.
If you can’t present proof that the goods were purchased from Solaris InfraSupport Corporation, we won’t be able to give you a refund or exchange.
If you have proof of purchase but it is outside the 14 days of purchase or delivery, we can give you an exchange credit at the current price of that product.
We do not allow returns or exchanges on gift cards or e-Gift Card purchases.
Our goods come with guarantees that cannot be excluded under the Indian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange credit.
Returned by Customer - It is a requirement that you contact Solaris InfraSupport Corporation or a representative before returning any products, you can contact Solaris InfraSupport Corporation directly at solarisinfra@icloud.com or through the contact form at www.solarisinfra.com
Return Address - Any products being returned under our Refund & Exchange policy via post will need to be returned to Solaris InfraSupport Corporation, D-265, Sector-31/TAU, Greater Noida-201310, on receipt of the returned shipment, a confirmation of receipt email will be sent to you.
DeliveryReturns
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
For further information, please contact our Customer Support at solarisinfra@icloud.com